Trusted Digital Adoption & Intelligent Automation
Fiducia helps organisations unlock the full value of their technology investments by combining certified WalkMe digital adoption, intelligent automation and data/AI expertise. Our solutions accelerate onboarding, reduce support overhead and deliver measurable ROI, ensuring that your people embrace change and your systems work harder for you.
Problem & Opportunity
Digital transformation initiatives often stall because employees struggle with new systems, training takes too long and manual processes drain resources. Industry research shows that:
Manual inefficiency burns 20–30 % of annual revenue through duplicated effort and lost approvals .
Up to 60 % of knowledge‑work activities could be automated using generative AI and related technologies .
Early adopters of automation already enjoy up to 30 % cost savings, and 75 % of executives say automation provides a competitive edge .
These challenges are also opportunities. By adopting WalkMe’s digital adoption platform and AI‑enabled automation, organisations can:
- Cut support tickets by up to 40 % through in‑app self‑service and guided workflows .
- Boost onboarding productivity by 35 % with real‑time, step‑by‑step guidance .
- Improve migration efficiency by 45 % and reduce errors by 41 % by providing contextual support during transitions .
- Reduce software costs by 20 % through better usage visibility and adoption .
With Fiducia as your partner, these outcomes become a reality.
Core Services
WalkMe Digital Adoption
As a certified WalkMe partner, we deliver end‑to‑end digital adoption programmes that ensure your people use new tools confidently.
Our approach combines strategy and advisory, solution design and build, analytics, optimisation and change management.
Results from WalkMe deployments show that organisations can achieve up to 40 % fewer support tickets, 35 % faster onboarding, 26 % higher employee satisfaction and 20 % lower software costs .
We tailor these capabilities to your applications (CRM, ERP, HR systems, etc.), ensuring rapid time‑to‑proficiency and long‑term user engagement.
Intelligent Automation
& AI
Modern automation is more than bots. Fiducia designs and builds AI‑native workflows using the leading Automation Software (UiPath, Microsoft Power Automate and Automation Anywhere) and low‑code orchestration tools such as n8n and Zapier.
We leverage conversational AI, voice assistants and large language models to create processes that operate 24/7, scale effortlessly and adapt to context.
Industry analyses show that digitising payables can reduce processing costs by up to 81 % , and Microsoft Power Automate projects have delivered a 248 % three‑year ROI .
By combining automation with generative AI, you gain continuous value. Generative AI could contribute $2.6 trillion to $4.4 trillion in annual economic value and automate 60-70 % of employees’ current activities .
Data & AI
Data is the fuel for digital adoption and automation.
Our data & AI services include data engineering, analytics, predictive modelling and generative AI solutions.
We help you transform raw data into actionable insights, build AI models tailored to your use cases and integrate these capabilities into your workflows.
The majority of generative AI’s value falls across customer operations, marketing and sales, software engineering and R&D – areas where Fiducia delivers measurable impact.
Whether you need a predictive model to optimise claims processing or a generative agent to assist your staff, we provide the expertise and governance to ensure success.
Fiducia Delivery
Our Project Delivery Practice deploys cross‑functional teams that blend digital adoption, automation and data skills to achieve fast, robust results.
We offer flexible resourcing through Team +: contract resources who are culturally aligned and relationship‑first, allowing you to scale your centre of excellence quickly.
For ongoing support, our Managed Services provide peace of mind, from break‑fix resolution to proactive optimisation.
We also operate an offshore delivery centre in South Africa, giving clients access to high‑calibre talent and cost‑effective scalability.
ready to take your business to the next level?
Schedule a consultation with our experts and discover how Fiducia can help you accelerate digital adoption, build intelligent automation and unlock data‑driven insights.
We are trusted by clients across sectors such as finance, insurance and healthcare. We hold certifications with WalkMe, UiPath, Microsoft, Automation Anywhere and many moremore. With over 2 decades of experience and a team spanning the UK and South Africa, we combine local insight with global capability.
Join the organisations that are already realising the benefits of smarter adoption and automation. Get in touch today to explore how Fiducia can support your digital journey.