The Real Reason Your Tech Investments Underperform
You’ve planned the rollouts. Trained your teams. Launched the new system. But six months later, software adoption is flat.
This is the classic failure point in enterprise software adoption.
At Fiducia, we’ve seen it across industries: the software is solid—but adoption lags behind.
The Hard Truth About Enterprise Rollouts
Here’s what most CIOs and transformation leads get wrong:
- They assume users will “figure it out”
- They rely on training that’s forgotten in days
- They underestimate the number of steps, clicks, and friction points in everyday workflows
- They lack visibility into whether tools are actually being used
The result?
Enterprise platforms like SAP, Salesforce, or ServiceNow get deployed… but aren’t adopted.
It’s not a software problem.
It’s a people + process problem.
And it’s exactly the problem that WalkMe was built to solve.
WalkMe: Your Missing Layer Between People and Software
WalkMe is the leading Digital Adoption Platform (DAP) used by enterprises worldwide to:
- Guide users step-by-step through any digital process
- Surface support directly inside applications
- Automate manual tasks
- Alert managers to where users get stuck
- Improve consistency, speed, and accuracy across departments
Think of it as a productivity and performance layer on top of your existing tools.
Fiducia works with clients to embed WalkMe across complex enterprise systems—driving faster onboarding, cleaner data, and reduced support volumes.
Common Pitfalls in Enterprise Rollouts (And How to Avoid Them)
When enterprise software rollouts fall flat, it’s rarely because the technology is wrong. The real breakdowns happen in adoption.
Here are four common issues we see across the industry:
🔹 Over-reliance on training
Live sessions and LMS modules have their place—but users forget fast. Without real-time support, productivity suffers.
🔹 One-size-fits-all support
Different teams use the same platform in completely different ways. A single onboarding path won’t cut it.
🔹 No visibility post-go-live
Once systems are launched, many orgs fly blind. Without analytics, you can’t see where users are struggling or where tools aren’t being used.
🔹 Manual tasks slow everything down
When repetitive clicks and confusing steps are left unaddressed, users avoid the system—or make mistakes.
This is where Digital Adoption Platforms like WalkMe step in: surfacing guidance, automating complexity, and making enterprise tools usable for everyone.
A Smarter Way to Roll Out Enterprise Software
Want to avoid the classic go-live crash?
Here’s our 3-step adoption-first rollout model:
- Map the journey Identify critical workflows and adoption KPIs before go-live.
- Layer in WalkMe Build in-app guidance, automate repetitive tasks, and track usage.
- Iterate and optimise Use WalkMe’s analytics to refine user flows and scale best practice.
This isn’t just change management.
It’s continuous digital enablement.
Don’t Launch Without an Adoption Strategy
Most enterprise rollouts focus on configuration, compliance, and deadlines.
But forget one thing: the user experience.
A Digital Adoption Platform like WalkMe changes that.
And with the right partner—like Fiducia—you can get it right from day one.
