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From Manuals to Moments: In-App Guidance that Works

Why enterprises miss ROI on tech UK enterprises continue to invest heavily in digital applications — from case management systems and claims platforms to CRMs and loan origination tools. These investments promise better compliance, sharper customer insight, and improved efficiency. Yet many firms don’t see the return. Projects stall, workarounds creep in, and adoption falls […]

Software Adoption: Why Rollouts Fail and How to Fix Them

The Real Reason Your Tech Investments Underperform You’ve planned the rollouts. Trained your teams. Launched the new system. But six months later, software adoption is flat. This is the classic failure point in enterprise software adoption. At Fiducia, we’ve seen it across industries: the software is solid—but adoption lags behind. The Hard Truth About Enterprise […]

Adoption Is Costing You Millions. Close the gap with WalkMe

Why Digital Adoption Is the Silent Killer of ROI Most enterprises are bleeding value from their software investments and don’t even know it – unless you are a WalkMe convert! They buy best-in-class platforms. Launch AI initiatives. Roll out new CRMs, ERPs, HCMs. But adoption? It lags. Users don’t engage. Tools go underutilised, and Transformation […]

Blueprint Two: A Practical Guide to Digital Transformation in the London Market

a city street with tall buildings

The London Market’s Blueprint Two initiative marks its most ambitious digital transformation journey to date, targeting £800 million in collective cost savings and a 40% reduction in processing costs. Processing £33.1bn in annual premium payments, the market faces urgent modernisation challenges as implementation extends into 2025.

Unlocking Value from Insurance Legacy Systems: Connecting the Dots

a city street with tall buildings

The insurance industry stands at a crossroads, where traditional practices meet the pressures of digital transformation. Insurance Legacy systems, while historically reliable, now hinder agility and innovation. Insurers must decide whether to adapt these systems or replace them entirely, a challenge compounded by data complexities and the cost of modernization. Yet, the rewards of unlocking […]

Transform Your Operations: From Rigid RPA to Adaptive AI Agents

Are Your Operations Still Relying on RPA That simply “Mimics Human Actions”? 🤖 The operations landscape is evolving at an unprecedented pace. Traditional Robotic Process Automation (RPA) systems, which merely mimic human actions, have served a purpose but are increasingly showing their limitations in today’s dynamic business environment. The future of operations demands more than […]

AI as the Great Enabler: Allow Humans to Focus on What Matters

In an era where artificial intelligence often sparks debates about the future of work, there’s a compelling, optimistic side to the story. AI has the potential to be more than just a productivity tool—it can reshape work itself, allowing people to focus on what truly matters. Imagine a world where repetitive tasks are automated, freeing employees to engage in creative, complex, and rewarding work. Much like the agricultural automation of the past, AI can usher in a new age where the mundane becomes manageable by machines, and the human touch takes centre stage. As businesses find this balance, they’re not just enhancing efficiency—they’re creating workplaces that inspire and empower.