Why Digital Adoption Is the Silent Killer of ROI
Most enterprises are bleeding value from their software investments and don’t even know it – unless you are a WalkMe convert!
They buy best-in-class platforms. Launch AI initiatives. Roll out new CRMs, ERPs, HCMs.
But adoption? It lags. Users don’t engage. Tools go underutilised, and Transformation stalls.
This is the digital adoption gap. And according to WalkMe’s 2025 Digital Adoption Report, it’s now costing enterprises $104 million annually.
The fix isn’t more software. It’s more adoption.
The Shocking Gap Between What Leaders Think and What’s Real
Executives think their organisations use around 37 applications.
In reality? Employees touch an average of 625 apps.
That’s a 17x discrepancy, and it’s not just a visibility problem. It’s a productivity and performance killer.
Most employees aren’t using software the way leaders expect. Many aren’t using it at all. This means key tools—from AI copilots to critical HR workflows—are failing quietly in the background.
The bottom line?
Tech investments are only as valuable as their adoption
Adoption Is the Missing Link in AI Transformation
Everyone’s talking about AI.
But while 79% of executives feel confident in their AI strategies, only 28% of employees feel adequately trained, and just 1 in 4 can actually use AI tools effectively.
This isn’t just a training issue. It’s a usability issue.
If people don’t know how to use AI tools in the flow of work, those tools might as well not exist.
WalkMe’s report found that companies applying just one digital adoption best practice saw a leap in digital transformation ROI—from 22% to 64%.
What Is WalkMe—and Why Are Enterprises Turning to It?
WalkMe is the category leader in Digital Adoption Platforms (DAPs). It sits on top of your enterprise applications, helping users:
- Navigate complex workflows
- Automate repetitive tasks
- Get guided, in-app support
- Avoid errors before they happen
- Surface just-in-time information
It’s not just about help. It’s about real-time behaviour change.
WalkMe also gives IT and ops teams full visibility into software usage—so you can see where users are stuck and fix it at speed.
Explore how Fiducia helps enterprises implement WalkMe effectively →
The High Cost of Doing Nothing with WalkMe
Think you’re doing fine without a DAP? Think again.
Without a digital adoption strategy:
- Employees waste time and get frustrated
- IT teams drown in tickets
- Processes break silently
- AI tools don’t get used
- ROI flatlines
Meanwhile, the software bill keeps growing.
WalkMe’s latest report makes it clear: adoption is no longer a nice-to-have. It’s a multiplier.
Where to Start: One Small Step Toward Massive ROI with WalkMe
You don’t have to overhaul everything at once.
Start with one workflow. One system. One team.
Then scale what works.
Whether you’re deploying SAP, rolling out Microsoft Copilot, or just trying to reduce training costs—WalkMe can be your adoption engine.
And Fiducia can help you get there fast.
👉 Talk to our WalkMe experts now and let’s bridge the gap between your software and your people.
