Digital Adoption • Intelligent Automation • Enterprise AI

Digital Adoption Powered by AI & Automation

We help UK enterprises maximise technology ROI through certified WalkMe implementation, intelligent automation, and AI-enabled solutions.

60%+
Avg. Adoption Rate
£2.1M
Costs Saved
85%
Process Time Saved
24/7
AI Availability

Technology Investment ≠ Technology Value

You've invested millions in ERP, CRM and enterprise platforms. Yet adoption remains low, manual processes persist, and AI initiatives stall. The gap between technology potential and business reality is costing you millions annually.

70%
of digital transformation projects fail due to poor adoption
£850K
wasted annually per enterprise on unused software and manual processes
45hrs
average weekly time lost to inefficient, automatable workflows

Three Pillars of Technology Excellence

The only UK consultancy combining certified digital adoption, intelligent automation, and enterprise AI capabilities under one roof

Digital Adoption

WalkMe Certified

Accelerate user adoption of enterprise platforms through intelligent, in-app guidance.

Intelligent Automation

Process Excellence

Transform manual, repetitive processes into intelligent, automated workflows. Free your team to focus on high-value work while AI handles the routine.

Enterprise AI Services

AI Implementation

Deploy practical AI solutions that deliver measurable business value. From generative AI chatbots to predictive analytics, we implement AI that works.

Digital Adoption Capabilities

  • WalkMe Builder II certified consultants
  • Enterprise Platform Experience (including SAP ecosystem experience)
  • Multi-platform deployment (Salesforce, Microsoft 365, ServiceNow)
  • 90-day adoption acceleration plan
  • User analytics and behavior tracking

Expected Outcomes

c.60-70% adoption rates, c.40% reduction in training costs, c.90-day time to value

Certified Expertise
Guaranteed Results
Measurable ROI

Why This Combination Matters

Most consultancies specialise in one area: either digital adoption OR automation OR AI. We uniquely integrate all three because modern enterprises need solutions that don't just implement technology but ensure it's adopted, automated, and continuously optimised through AI.

WalkMe Certified
Official credentials in digital adoption
Automation Expertise
RPA and intelligent process design
AI Implementation
Practical AI that delivers value

WalkMe Service Packages

Start with a focused scope. Launch fast. Then optimise adoption with a predictable run model with automation and data/AI added where it removes friction.

Digital Adoption Foundation

1-2 Systems | 8-12 Weeks

Perfect for organisations starting their digital transformation journey. We implement WalkMe with basic automation and AI-powered analytics for immediate productivity gains.

What you get

  • WalkMe implementation on 1-2 business-critical systems
  • User workflow analysis and optimisation
  • Basic process automation (up to 3 workflows)
  • AI-powered usage analytics dashboard
  • Administrator training and documentation
  • 3 months post-launch support

Expected outcomes

  • Faster time-to-proficiency for key user journeys
  • Fewer support tickets and repeat 'how do I…' queries
  • Higher completion rates for critical steps
  • Clear adoption reporting to guide optimisation

Common add-ons

  • Additional system coverage
  • Extended support
How we bring automation and AI in: WalkMe Insights highlights friction. We remove it with workflow automation (RPA where it fits) and prove impact with reporting and dashboards.

WalkMe Specialists, plus practical accelerators

AI-Powered User Support

6-8 weeks

Deploy intelligent AI chatbots that integrate with WalkMe to provide 24/7 user assistance, answer questions, and guide complex workflows.

Key outcome
50%+ reduction in support tickets, 24/7 availability, 85%+ user satisfaction

Intelligent Process Automation

8-12 weeks

Automate manual, repetitive tasks using RPA, document AI, and intelligent workflow design. Free your team from data entry and routine processing.

Key outcome
70%+ time savings, zero error rates, 3-6 month payback period

AI Strategy & Roadmap

3-4 weeks

Comprehensive assessment of AI opportunities across your organisation with prioritised implementation roadmap and executive-ready business case.

Key outcome
Clear AI strategy, executive buy-in, prioritised opportunities with budget justification

Managed Services

Ongoing

Continuous optimisation of your digital adoption, automation, and AI solutions. Includes content updates, performance monitoring, and proactive recommendations.

Key outcome
Sustained adoption levels, continuously improving efficiency, proactive issue resolution

Our Integrated Methodology

A proven 5-phase framework that combines digital adoption, automation, and AI for maximum business impact

01

Discover

1-2 weeks
  • Business objectives alignment
  • Process analysis & opportunity identification
  • Technology stack assessment
  • AI/automation readiness evaluation
02

Design

2-3 weeks
  • Digital adoption strategy
  • Automation workflow design
  • AI solution architecture
  • Stakeholder validation workshops
03

Build

3-8 weeks
  • WalkMe content creation
  • RPA bot development
  • AI model training & integration
  • Quality assurance testing
04

Launch

1-2 weeks
  • Phased deployment strategy
  • User enablement & training
  • Go-live support
  • Initial performance monitoring
05

Optimise

Ongoing
  • Adoption analytics & insights
  • Automation performance tuning
  • AI model refinement
  • Continuous improvement

Our 90-Day Adoption Plan

Every engagement includes a 90-day adoption plan with agreed targets, measurement and an optimisation backlog. We focus on early wins, rapid iteration and measurable improvements post go-live.

90-day adoption plan
6-month automation ROI
Fixed-price delivery

Real Results from Integrated Solutions

Our clients achieve breakthrough results by combining digital adoption, automation, and AI

Consumer Goods
Digital Adoption

Global FMCG

Challenge

Global innovation function consolidating onto two core platforms across ~4,000 users in 13 categories. Onboarding team of 6, less than 1 FTE of support, no ticketing system. Users frustrated with previous systems and demanding in-the-moment guidance.

Solution

WalkMe deployed across both platforms: data quality enforcement at point of entry, role-based onboarding, in-app communications, behaviour-based surveys, and a full analytics framework feeding directly into backlog planning.

Results
~£500,000 in value generated in year one
~13,000 hours saved across the user base
30% in-app survey response rate vs 3% on annual survey
Significant reduction in support requests for recurring pain points
WalkMe became a strategic input for feature prioritisation
Technologies Used:
WalkMeCustom PlatformPower BIInsights Analytics
Financial Services
Digital Adoption

Global Enterprise

Challenge

Workday and Salesforce adoption stalled below 50% six months post-implementation, with 4-6 week onboarding times and 200+ weekly support tickets across an 8,000-user organisation.

Solution

WalkMe implementation across both platforms with guided user journeys for 15 critical workflows, analytics redesigned at workflow level rather than micro-step, and real-time reporting integration.

Results
25% improvement in task completion across all targeted workflows
60% reduction in support tickets for WalkMe-enabled processes
40% faster onboarding (6 weeks to 3 weeks time-to-productivity)
£280K annual cost savings through reduced training and support costs
Technologies Used:
SalesforceWalkMeWorkdayPower BI
Regulated FS
Digital Adoption

UK Financial Services

Challenge

Digital platform supporting personal lending onboarding under strict regulatory requirements. Key regulatory fields routinely missed, creating compliance risk and manual correction overhead for compliance teams.

Solution

Contextual prompts and validation guidance at key regulatory stages, guided process flows for identity verification and loan application, and analytics dashboards replacing informal reporting with structured oversight.

Results
~25% reduction in application errors from missing or incorrect information
Improved regulatory data capture compliance across loan onboarding workflows
Significant reduction in manual intervention from compliance review teams
Structured analytics visibility replacing informal reporting
Technologies Used:
WalkMeLoan PlatformCompliance AnalyticsSmartTips
Insurance
Intelligent Automation

UK Specialist Insurer

Challenge

Mature RPA estate with significant licence overspend, underutilised bots, and an internal Centre of Excellence that had lost momentum. Three critical processes in the failure demand area running manually.

Solution

12-week automation refresh: full licence audit and utilisation analysis, maturity assessment of the existing CoE, three new processes built in the failure demand area, and a structured roadmap to rebuild internal capability.

Results
50%+ reduction in RPA licence spend through better utilisation and rationalisation
2.4 FTE equivalent savings delivered through the three new automations
Comprehensive CoE refresh plan with clear governance and ownership model
Full automation roadmap and prioritised pipeline handed to the internal team
Technologies Used:
UiPathPower AutomateDiscovery & Process AnalysisCoE Framework

Start with a scoping call

Tell us what you're rolling out and where adoption is sticking. We'll come back with a clear plan for the first journeys, success measures, and what to do next.

Quick response
Clear next steps
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