Insights

Insights

Practical thinking on digital adoption, automation and AI. No thought-leadership fluff, just things worth reading.

Digital AdoptionWalkMeAI

Your board loves AI. Your workforce doesn't trust it yet.

Only 9 percent of workers trust AI for business-critical decisions, against 61 percent of executives. The gap is about adoption and governance, not the model.

Fiducia7 July 2026
Intelligent AutomationFinancial ServicesFCA

The motor finance redress delay is not a reprieve

The FCA scheme has slipped to November, but the work has not. The firms reading the delay as breathing room are the ones who will pay for it twice.

Fiducia29 June 2026
Intelligent AutomationRPAOperations

Most automation projects do not fail on the tech. They fail before they start.

UK firms get around £6 back for every £1 spent on workflow automation. So why do so many projects stall? Almost never the technology. It is what happens before a bot is built.

Fiducia16 June 2026
Digital AdoptionWalkMeEnterprise Software

You bought the software. Your team is quietly working around it.

Enterprises lose an average of 51 working days per employee a year to technology friction. That is an adoption problem, not a software problem. Here is what closes the gap.

Fiducia10 June 2026
WalkMeDigital Adoption

Why WalkMe rollouts stall, and how to fix them

The most consistent pattern we see when WalkMe is bundled into an enterprise deal is that it is rarely ready out of the box. Here is why, and what to do about it.

Fiducia4 June 2026
Digital AdoptionCFOEnterprise SoftwareROIWalkMe

CFOs: Stop Throwing Money at Training. There Is a Better Way.

The average enterprise spends £800K a year on software training. Most of that investment starts decaying the moment the session ends. The numbers tell the story.

Fiducia5 February 2026
Enterprise SoftwareDigital AdoptionDigital Transformation

Five Signs Your Enterprise Implementation Is in Trouble

Most enterprise technology failures do not announce themselves. They show up quietly in patterns that are easy to dismiss. Here are the five signs that should not be ignored.

Fiducia3 February 2026
Enterprise SoftwareDigital AdoptionROIWalkMe

The Real Reason Enterprise Software Fails to Deliver ROI

You just spent £2 million on enterprise software. Eighteen months in, ROI is unclear, adoption is patchy, and leadership is asking hard questions. This is a familiar story, and it has a known solution.

Fiducia28 January 2026
AI Voice AgentsCustomer ServiceSMEAutomation

How AI Voice Agents Are Transforming Customer Service for UK SMEs

UK businesses lose an estimated £12 billion a year to poor customer service. AI voice agents are changing the economics for SMEs, not just enterprise.

Fiducia14 November 2025
WalkMeDigital AdoptionOnboardingEnterprise Software

How WalkMe Drives Faster Onboarding in Complex Systems

Time-to-competency is one of the most undertracked metrics in enterprise technology. Here is how WalkMe shortens it, and why it matters more than most organisations realise.

Fiducia12 November 2025
WalkMeDigital AdoptionOnboarding

Beyond the Welcome Email: WalkMe's Role in Modern Onboarding

The first ninety days define whether a new employee stays, struggles, or becomes productive. Most onboarding programmes are not built for the systems new starters actually need to use.

Fiducia6 October 2025
Digital AdoptionROIWalkMeEnterprise Software

An ROI Framework for Digital Adoption

Most digital adoption ROI conversations start and end with cost savings. That is too narrow. Here is a framework that captures the full picture in four categories.

Fiducia26 September 2025
Digital AdoptionWalkMeEnterprise Software

Closing the Digital Adoption Gap

Software that does not get used is not a technology problem. It is a digital adoption problem. Here is what closes the gap.

Fiducia16 September 2025
Digital AdoptionDigital TransformationWalkMe

The Digital Adoption Gap: Why 70% of Transformations Underdeliver

Technology is not the problem. Most digital transformation failures come down to one thing: people do not use the tools the way they were intended.

Fiducia9 September 2025
Enterprise AIAI StrategyAutomation

Bridging the Gap Between Gen AI Experiments and Real Results

Nearly 80% of organisations have launched generative AI pilots. Most haven't shifted the dial on revenue or costs. Here is why, and what to do about it.

Fiducia7 July 2025