WalkMe Certified Partner

Certified WalkMe Digital Adoption that Sticks

We help UK enterprises lift adoption, cut support costs and prove ROI across Salesforce, Workday, Microsoft 365 and SAP.

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What we deliver

  • WalkMe Builder II certified consultants
  • Enterprise Platform Experience (including SAP ecosystem experience)
  • Multi-platform deployment (Salesforce, Microsoft 365, ServiceNow)
  • 90-day adoption acceleration plan
  • User analytics and behaviour tracking

Expected outcomes

c.60-70% adoption rates, c.40% reduction in training costs, c.90-day time to value

WalkMe Service Packages

Start with a focused scope. Launch fast. Then optimise adoption with a predictable run model.

Digital Adoption Foundation

1-2 Systems | 8-12 Weeks

Perfect for organisations starting their digital transformation journey. We implement WalkMe with basic automation and AI-powered analytics for immediate productivity gains.

What you get

  • WalkMe implementation on 1-2 business-critical systems
  • User workflow analysis and optimisation
  • Basic process automation (up to 3 workflows)
  • AI-powered usage analytics dashboard
  • Administrator training and documentation
  • 3 months post-launch support

Expected outcomes

  • Faster time-to-proficiency for key user journeys
  • Fewer support tickets and repeat queries
  • Higher completion rates for critical steps
  • Clear adoption reporting to guide optimisation

Common add-ons

  • Additional system coverage
  • Extended support
Book a scoping call
How we bring automation and AI in: WalkMe Insights highlights friction. We remove it with workflow automation (RPA where it fits) and prove impact with reporting and dashboards.

WalkMe Specialists, plus practical accelerators

AI-Powered User Support

6-8 weeks

Deploy intelligent AI chatbots that integrate with WalkMe to provide 24/7 user assistance, answer questions, and guide complex workflows.

Key outcome
50%+ reduction in support tickets, 24/7 availability, 85%+ user satisfaction

Intelligent Process Automation

8-12 weeks

Automate manual, repetitive tasks using RPA, document AI, and intelligent workflow design. Free your team from data entry and routine processing.

Key outcome
70%+ time savings, zero error rates, 3-6 month payback period

AI Strategy and Roadmap

3-4 weeks

Comprehensive assessment of AI opportunities across your organisation with prioritised implementation roadmap and executive-ready business case.

Key outcome
Clear AI strategy, executive buy-in, prioritised opportunities with budget justification

Managed Services

Ongoing

Continuous optimisation of your digital adoption, automation, and AI solutions. Includes content updates, performance monitoring, and proactive recommendations.

Key outcome
Sustained adoption levels, continuously improving efficiency, proactive issue resolution

Digital Adoption in Action

Real results from WalkMe projects across enterprise clients

Consumer Goods

Global FMCG

Challenge

Global innovation function consolidating onto two core platforms across ~4,000 users in 13 categories. Onboarding team of 6, less than 1 FTE of support, no ticketing system. Users frustrated with previous systems and demanding in-the-moment guidance.

Results
~500,000 in value generated in year one
~13,000 hours saved across the user base
30% in-app survey response rate vs 3% on annual survey
Significant reduction in support requests for recurring pain points
WalkMe became a strategic input for feature prioritisation
WalkMeCustom PlatformPower BIInsights Analytics
Financial Services

Global Enterprise

Challenge

Workday and Salesforce adoption stalled below 50% six months post-implementation, with 4-6 week onboarding times and 200+ weekly support tickets across an 8,000-user organisation.

Results
25% improvement in task completion across all targeted workflows
60% reduction in support tickets for WalkMe-enabled processes
40% faster onboarding (6 weeks to 3 weeks time-to-productivity)
280K annual cost savings through reduced training and support costs
SalesforceWalkMeWorkdayPower BI
Regulated FS

UK Financial Services

Challenge

Digital platform supporting personal lending onboarding under strict regulatory requirements. Key regulatory fields routinely missed, creating compliance risk and manual correction overhead.

Results
~25% reduction in application errors from missing or incorrect information
Improved regulatory data capture compliance across loan onboarding workflows
Significant reduction in manual intervention from compliance review teams
Structured analytics visibility replacing informal reporting
WalkMeLoan PlatformCompliance AnalyticsSmartTips

Ready to accelerate adoption?

Tell us which platforms you are rolling out and where adoption is sticking.

Book a scoping call