You spent months getting automations, WalkMe content and AI live. The real risk is not the build, it is what happens after, when no one owns the running of it and a small issue becomes a business problem. We take that off you. Total support for the solutions you already have, backed by a control room that watches in the background and catches issues before they reach the business, not after.
The value you built does not quietly erode. Issues are caught before the business feels them. Your team is freed from babysitting solutions and gets back to higher-value work, while the estate keeps improving rather than standing still.
Most support models are reactive. Something breaks, the business notices, someone raises a ticket, and you find out value has been leaking for days. We flip that. Our control room watches your automations, WalkMe content and AI services in the background, so degradation, failures and drift are spotted and dealt with before they ever reach your users. You hear about most issues from us, already resolved, rather than from a frustrated team.
Monitoring, exception handling, fixes and tuning so your automations keep running and keep performing.
Keeping guidance accurate and effective as your platforms and processes change.
Performance oversight, prompt and model upkeep so the AI stays on-point and safe.
Utilisation, licence efficiency and a rolling roadmap of improvements so you are always moving forward.
A simple monthly arrangement scaled to the size and criticality of your estate. We agree what is covered, the response and resolution targets that matter to you, and a regular review so you can see exactly what we caught, fixed and improved. No long lock-ins to get started.
Tell us what you are rolling out and where adoption, automation or AI is sticking. We will come back with a clear plan for the first steps, what success looks like, and what it costs. No fifty-slide pitch.
Book a call