Our clients achieve breakthrough results by combining digital adoption, automation, and AI
Global innovation function consolidating onto two core platforms across ~4,000 users in 13 categories. Onboarding team of 6, less than 1 FTE of support, no ticketing system. Users frustrated with previous systems and demanding in-the-moment guidance.
WalkMe deployed across both platforms: data quality enforcement at point of entry, role-based onboarding, in-app communications, behaviour-based surveys, and a full analytics framework feeding directly into backlog planning.
Workday and Salesforce adoption stalled below 50% six months post-implementation, with 4-6 week onboarding times and 200+ weekly support tickets across an 8,000-user organisation.
WalkMe implementation across both platforms with guided user journeys for 15 critical workflows, analytics redesigned at workflow level rather than micro-step, and real-time reporting integration.
Digital platform supporting personal lending onboarding under strict regulatory requirements. Key regulatory fields routinely missed, creating compliance risk and manual correction overhead for compliance teams.
Contextual prompts and validation guidance at key regulatory stages, guided process flows for identity verification and loan application, and analytics dashboards replacing informal reporting with structured oversight.
Mature RPA estate with significant licence overspend, underutilised bots, and an internal Centre of Excellence that had lost momentum. Three critical processes in the failure demand area running manually.
12-week automation refresh: full licence audit and utilisation analysis, maturity assessment of the existing CoE, three new processes built in the failure demand area, and a structured roadmap to rebuild internal capability.