Privacy Policy

Who we are

Fiducia AI Services Ltd ("Fiducia", "we", "us") is the controller of personal data collected through this website. We are a company registered in England and Wales, company number 16130780, with a registered address at 124 City Road, London, EC1V 2NX. You can reach us about privacy at info@fiduciaco.com.

What this policy covers

This policy explains what personal data we collect when you use www.fiduciaco.com, why we collect it, how we use and protect it, and the rights you have. It does not cover the personal data we process under client contracts, which is governed by the agreements we hold with those clients.

The information we collect

We collect:

• •Information you give us. When you complete our contact or scoping form, book a call, or email us, we collect your name, work email, company, and whatever you choose to tell us about your enquiry. Our forms are provided through Microsoft Forms.
• •Information collected automatically. When you visit the site our hosting and any analytics tools may record technical data such as your IP address, browser type, pages visited and the time of your visit. See our Cookie Policy for detail.

We do not knowingly collect special category data through this website, and we ask that you do not send it to us through our forms.

How we use your information and our lawful basis

• •To respond to your enquiry, prepare a proposal and arrange a call. Lawful basis: legitimate interests (responding to a business enquiry you initiated) and, where relevant, steps taken at your request before entering a contract.
• •To send you relevant updates about our services, where you have asked for them or where we have an existing business relationship and you have not opted out. Lawful basis: consent, or legitimate interests, depending on the case.
• •To run, secure and improve the website. Lawful basis: legitimate interests.
• •To meet legal and regulatory obligations. Lawful basis: legal obligation.

Where we rely on legitimate interests, we have balanced those interests against your rights, and you can object at any time using the details above.

Marketing

If we send you marketing, every message will include a simple way to opt out, and you can also email us to stop at any time.

Who we share your information with

We share personal data only where necessary, with:

• •Our service providers, who process data on our behalf under contract. These currently include Microsoft (forms and productivity), our website hosting and infrastructure provider, and our email provider.
• •Our group delivery operations, including our South African delivery hub, where access is needed to support a client engagement.
• •Professional advisers, authorities or acquirers, where we are required to or where a business transfer takes place.

We do not sell your personal data.

International transfers

Some of our delivery operations are based in South Africa. Where personal data is accessed or processed outside the UK, we put appropriate safeguards in place, such as the UK International Data Transfer Agreement or equivalent contractual protections, so that your data receives an equivalent level of protection.

How long we keep your information

We keep enquiry and contact data for as long as needed to deal with your enquiry and for a reasonable period afterwards in case you come back to us, and then we delete or anonymise it. We keep records we are legally required to keep for the period the law requires.

Your rights

Under UK data protection law you have the right to access your data, to have it corrected or erased, to restrict or object to its use, to data portability, and to withdraw consent where we rely on it. To exercise any of these, email info@fiduciaco.com. We will respond within one month.

Keeping your data secure

We use appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. No website transmission is ever completely secure, so we cannot guarantee absolute security, but we take it seriously.

Cookies

The website uses cookies and similar technologies. Please see our Cookie Policy for detail and for how to manage your choices.

Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated shown above.

How to complain

If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk, the UK supervisory authority for data protection.